en
- FAQ
I forgot my password
To reset your password follow the steps below:
Desktop software
Open our software and go to:
Login → Forgot password?
For a step-by-step instructional video (in English only), just hit the play button.
Mobile app
Open our app and tap 'Forgot password?'.
For a step-by-step instructional video (in English only), just hit the play button.
Website
Open our website, and under 'Login', select 'Forgot password / username?'. Next, enter your username or registered email address and submit your request. You'll receive an automated email with further instructions.
If you don't receive an email from us within a few minutes or you have any other questions, select 'Forgot password/username?' again and then 'Contact Us' to open our Contact Support form.
Once the form is open, follow these steps:
- Enter your email address.
- Fill in the subject line and give at least three of the requested details.
- Once finished select 'Send'.
To protect our games' integrity and the security of players' accounts, it is not possible to open a new account if you've forgotten your password.
How do I change my password?
To change your password, follow the instructions below depending on the platform you're using:
Website
If you're on the website version of our Help Center, go to:
Desktop software
Log in, then select:
Settings → Account Details → Password
Here, type in your current password, then enter your new password and confirm it. To save the changes, select 'Apply'.
Mobile app
Go to:
Account icon → Login & Security → Change Password
Here, type in your current password, then enter your new password and confirm it. To save the changes, select 'Apply'.
I haven't received a password reset link
If you haven't received the password reset link in your registered email address's inbox, check your junk or spam folder. If our email did go to one of these folders, you can prevent this from happening again in the future by adjusting your email account's filter settings or add the email address our emails are coming from to your address book or contact list.
Alternatively, if you can't find our email in any of your mailbox folders, try using a different email account, e.g., Gmail, Yahoo, etc.
To change your email address, follow the instructions below depending on the platform you're using:
Website
Log in, select 'Account', then:
Desktop software
Start our software and log in, then from the lobby, go to:
Settings → Account Details → Email
Mobile app
To change your email address on our mobile app, go to:
Account → Personal Details → Email Address
Did you find this article useful?
Related Articles
- Withdrawals: General Cashier instructions
- Missing games or software features
- Interrupted spins and incomplete games: information and help
- Where can I find tournament tickets, tournaments, registered tournaments, another player, or a Team PokerStars player
- Cards: Time frame to receive withdrawals
- Direct Bank Transfer withdrawals
- Using Interac to deposit and withdraw
- Self-exclusion: information and instructions
- Cards: Withdrawal instructions (Visa / Mastercard)
- Using MuchBetter to deposit and withdraw